Design Within Reach

Andrew Cameron (Drew)

5 years ago

Pricey, but the staff is very helpful and enthusiastic about their products. Adam had great advice and a surprising amount of background knowledge about the item I was interested in.

Maylee Austin

10 months ago

I love this shop, greatest customer service!

Lisa Panich

3 years ago

We needed advice with our older Bertoia chairs, which scuffed up the floor. David Dachowski order clear glides for us and even installed them on a chair to show us how to do it. He went out of his way to provide excellent service in a minimum time period. He is perfection!!!!

Josh B

7 years ago

This Design Within Reach store is clean and well-stocked to check out man options for mid-century modern or contemporary style furniture. As noted in some reviews, the prices are more than what you might pay at a discount or Swedish-style chain. However, the quality easily makes up the difference. This is furniture that will look and feel good in one's house for a generation or more. In particular, Bobby Valentine has been a joy to work with when purchasing furniture. He's lightning-fast to respond with a quote and helpful with a good suggestion. He's the reason we're willing to make the trip into the city and visit this location.

Nerali Patel

2 years ago

I have purchased many pieces from DWR over the last two years. I also purchased several items from other high(er)-end design stores - the service from DWR Cambridge is unmatched. There were a few hiccups which were addressed seamlessly by Andrew and Margaret. Usually when things go wrong, one tends to throw shade at the retailer. However, this is not the case with DWR Cambridge. PLEASE visit this store and purchase directly from this location, rather than placing an online order. Take my word for it, these folks are the most patient, detail oriented professionals that I have come across in a while. (Management: please give them huge raises, I'm serious!!!)

Andrea Iriarte

4 years ago

The furniture is beautiful. You can buy pieces that you could not get anywhere else, by great designers. The price point is higher, but you are buying great quality and design. The sales persons are quite knowledgeable and helpful. The have private parking in the back of the store.

Christina Graub

3 years ago

I went in on tax-free weekend to purchase an office chair. Even though it was fairly busy, Andrew was super helpful and attentive! I ended up ordering a custom version of the chair and he was very easy to communicate with via email on the custom order, as well as thought ahead and had me pick a backup color in case my first choice fabric wasn’t available. Can’t wait to receive my new chair!

H

3 years ago

As a Dane living in the US, I was so pleased to find a place that sells Danish design items. I ordered a home decor item which DWR had on sale for a great price, I got free shipping and the item arrived in less than 3 days, carefully packaged. The experience exceeded all my expectations, and I’m very happy with my new decor item! Thank you, I will be back to make more purchases soon.

Raphael Matto

3 years ago

I had the best service experience of my life at this DWR (I’m mid-40s). The staff is wonderful! I worked with Adam L & purchased about 15 items over a 1/2 year period to furnish my new apartment. This was smack in the middle of the pandemic when there were heaps of supply chain & availability issues. Some of the items arrived quickly, within a couple weeks, others were delayed by months. Adam set expectations & guided me through all of it, provided updates, made sure I was getting the best sale prices, rushed to correct a couple mistakes for free (I’d forgotten to specify the leg color on a desk, and a table showed up in a different wood), and offered an incredible discount on one item I’d ordered that changed manufacturing locations & looked a bit different. He was so knowledgeable, helpful, and patient, esp with fabric choices, and some waffling on my part trying to decide between chair and sectional sizes. It really was the best retail experience I’ve ever had, both with the build-quality & beautiful design of my purchases and with the service—I’m so happy with how my apt turned out. I also worked with Andrew on a couple days when Adam was out, he is so relaxed & great, too, & the store manager, Margaret, who is wonderful, warm & friendly—she extended a sale date for me, & pulled some strings in a tricky situation. Delivery crews were also fantastic, navigating everything up a narrow steep staircase to my attic apt, and assembling everything quickly & expertly right there. One piece of advice: it’s good to know which type of delivery service an item is attached to—some usually larger items are linked to “white glove” delivery & can be partially unpacked in the street to squeeze them up tight spaces, & are assembled on-site. Other crews (standard service?) are only allowed to leave items on a front porch if they don’t fit in a door or up a staircase. So I’d recommend asking which type of delivery service an item is attached to, otherwise you might be confused or d

Marjie Alonso

5 months ago

Andrew has been exceptionally helpful and responsive to outfitting a new house, even with some budgetary limits. The entire staff at the Mass Ave, Cambridge store is warm and welcoming, helpful, and works with you to make the best choices possible. A wonderful experience over many visits in the last year of a big move.